Shipping & Returns
Canadian customers
Shipping is usually free for orders over $150 and a flat rate of $10 for orders less than $150. For orders where the cost to ship is much higher we will be contacting you to discuss the fees and give the option for you to pay an increased shipping fee or to cancel your order. Thank you for your cooperation!
American customers
Shipping is a flat rate of $20 for all orders shipped to customers in the USA. Luna Blue is not responsible for any duties or taxes incurred to receive the order.
Undeliverable packages
If your package cannot be delivered because you have an incorrect or incomplete shipping address, if you refuse the package or the package is unclaimed, Luna Blue will not be responsible if it is lost. Ideally Canada Post will return it to us, and if that is the case we can refund you the amount for the products purchased, less the original shipping cost and any additional shipping costs resulting from being returned to us.
Returns and Exchanges
We understand that things don't always work out when ordering online, so we would like to do our best to ensure that you are happy. Please note: accessories and SALE items are final sale - no exceptions.
Exchange
Need a different size or colour? We can help you with that! Please contact us ASAP so we can hold the size you are interested in. Please follow instructions below in Refund to send back the item you are exchanging.
Refund
- Mail the unworn/unaltered item(s) back to us within 10 days of receiving your order, using a method that provides you with a tracking number (Canada Post offers this service), as we will not be responsible for items lost in transit. Remember to write down the tracking number for your records.
- After receiving your return, within 3 business days we will refund your order.
- When packaging the items you are returning, please place items in original or appropriate packaging and seal the box or envelope securely.
- If you choose to return to the item to our physical store, you will be issued store credit instead of a refund.
- Accessories and SALE items are final sale, no exceptions. Items returned that are not in original condition including but not limited to having been washed, altered, having odour (cigarette, perfume, deodorant, pets, perfume), having stain or incomplete will not be refunded.
- Return to: Luna Blue, 2711 14 Street SW, Calgary, AB T2T 3V2